Archive | Communication

Presenting the Right Image via Email

Posted on 24 March 2008 by Gary Bremermann

Something that may be difficult for non-native speakers to understand is the etiquette involved in email communications in English or with foreigners.

If you are writing to someone for the first time, then you should use formal style speech and writing patterns to begin with. In addressing your email, consider using proper honorific titles such as Ms. and Dr. and you should never use casual terms such as ‘mate’, ‘dood’ or ‘bro’ until you are good friends with someone.

After trading a few emails with the same person, it may be acceptable to become more casual in your writing. In order to save time some people will not address you, or even write their own name, but simply write a few words to answer or ask a question. Occasionally in email correct grammar and punctuation are also overlooked with examples being: using ‘i’ instead of ‘I’ and even ‘ur’ instead of ‘your’

Generally this is fine as both people gain an understanding of each others communication style, but unfortunately there are no rules that cover what is appropriate in email. Overall, just be careful to stay professional and if you are unsure, then stick to being formal and it may be best not to use emoticons such as :p L and J etc.

For most people their work email address is their name, which is easy and professional, however often we think up creative personal email addresses that reflect something about ourselves such as a hobby or personality trait. Unfortunately these types of addresses can create an improper impression of who you are and make you appear unprofessional.

Perhaps the best and easiest email is simply your name: firstname.lastname@yahoo.com

If this isn’t available try simple things like adding your favorite number or the city you live in:

gary-bremermann1970@hotmail.com or gary-in-tokyo@yahoo.com

Although making up strange email addresses may make you easier to remember, it may lead people to associate the image of the address with your personality or work ethic. Also, try to make it easy for people to contact you by not making your email address hard to read and full of punctuation marks or long sets of numbers etc. Some bad examples of email addresses are:

eating-icecream-with-pink-pandas@yahoo.com {-808(+-+)<gary>(~.~) -808-}@yahoo.com


Many people use multiple emails and it’s probably a good idea to create a new email account to use for your job search communications, while you have a special personal and interesting sounding email address for friends and family. Unfortunately there are no rules for this either - just be careful to be professional and consider what people will think of you.

Comments (0)

The Phone is Your Friend

Posted on 16 December 2007 by Gary Bremermann

OK, here is a quick rant…USE THE PHONE! (End of rant) Sure, email is a revolutionary communication medium. I can’t imagine doing what I do without the marvels of one-way time-independent available anywhere communication via email. I love it.

The problem that I have is that so many people have become overly (if not exclusively) dependent on email as a way of communication that they outright avoid using the telephone.

I have to admit that there are times when I fall into the trap of using email when I really should be calling. I’m guilty too. When I realize I’ve fallen into the trap I know it’s generally from laziness or fear.

Sometimes I catch myself starting to write and email when I think to myself “Why don’t I call?” It has become a good habit to question my use of email, especially if its something that would be much better handled by calling, especially difficult situations.

I know that many people are stuck at a desk and sitting next to their co-workers or boss in an open-plan office so it’s hard to talk if it is not directly work-related (or even if it is and you have something to hide), but it seems like the majority of people have shifted to an over-dependence on email at the expense of more effective two-way communication by phone.

My theory is that many of us over-use email and under-use the telphone. What do you think? What is your communication style? I welcome your comments to this post.

Comments (1)